Frequently Asked Questions

General Questions

What is BarclaysCenterSuites.com?

BarclaysCenterSuites.com is the official website for single-event luxury suites and premium seating at Barclays Center. The site is operated by Barclays Center and powered by SuitePro.

Am I purchasing directly from the venue?

Yes. All suites and premium seating listed on this website are sold directly by Barclays Center and its partner organizations.

How is my information protected?

Your information is protected using industry-standard encryption and secure payment technology. All transactions are processed in full compliance with PCI DSS regulations. For additional details, please refer to our Privacy Policy.

Shopping for a Suite

What amenities are included with a suite at Barclays Center?

Luxury suites at Barclays Center offer a premium experience, which may include:

  • Prime views of the event
  • Comfortable seating
  • HDTVs and in-suite entertainment
  • Dedicated suite attendant
  • Private arena entrance
  • Access to premium club spaces (varies by event and suite)
  • In-suite catering options

How do I purchase a suite?

Visit the Reserve Now page on BarclaysCenterSuites.com to browse available events and suites. Purchases can be completed securely online. For additional assistance or alternative payment options, please contact the Premium Sales team.

When will I receive my tickets after purchasing a suite?

Once your purchase is confirmed, a member of the Premium Sales & Service Team will provide details on digital ticket delivery. Tickets are typically issued in advance of your event.

How are my tickets delivered?

All suite tickets and parking passes are delivered digitally and can be accessed via your Ticketmaster Account Manager or mobile app. Tickets can be scanned for entry and easily transferred to guests.

Payment

What forms of payment are accepted?

We accept all major credit cards (Visa, Mastercard, American Express, Discover). ACH or wire transfers may also be available upon request.

Is full payment required at the time of booking?

Yes, full payment is required to secure your tickets.

Are there any additional fees?

All listed prices include applicable fees unless otherwise noted.

Refund Policy

Can I cancel my booking?

Purchases are non-refundable. All sales are final.

What if the event is rescheduled or postponed?

Your reservation will remain valid and will be honored for the rescheduled date.

What happens if the event is canceled entirely?

If an event is canceled and not rescheduled, please contact the Premium Sales team for assistance with available options.

Planning Your Premium Experience

How and when do I order catering?

After booking, the Premium Sales & Service Team will provide catering menus and ordering details. Pre-orders are typically due several business days before your event. Additional items may be available during the event.

Is catering required?

Catering is optional, with no minimum spend. Outside food and beverages are not permitted.

Can I add extra Standing Room Only (SRO) tickets?

Some suites allow additional SRO tickets. Please check your specific listing or contact us to confirm availability.

What is the child ticket policy?

Children under two (2) years old do not require a ticket if seated on an adult’s lap. Children two (2) and older require a ticket.

Are there any restricted items inside Barclays Center?

Please click here to view Barclays Center prohibited items policy.

Can I host a corporate event or celebration in a suite?

Yes. Suites are ideal for corporate entertainment, group outings, and special occasions. Contact the Premium Sales team for more details.

Event Day Questions

Where do I park?

Parking is limited. Guests are encouraged to use public transportation or rideshare services. Nearby parking options are available in surrounding garages and lots.

Where is the VIP entrance?

Guests with suite or premium hospitality club access are invited to use the Qatar Airways VIP Entrance at Barclays Center for faster and more convenient entry. This entrance is located at the Northwest corner of the arena on Atlantic Avenue.

When can I access my suite?

Depending on the event, Barclays Center will open its doors at different times. Please refer to the Barclays Center website for this information for your specific event.

Can I order food and drinks during the event?

For guests enjoying the game from a suite, food and beverage service is available throughout the game, and may be ordered through your dedicated suite attendance. For guests enjoying the game from a premium hospitality club, food and non-alcoholic beverages are included in your ticket and alcoholic beverages may be purchased at the private bar located in the club.

Who do I contact if I have an issue on event day?

Your Premium Sales & Service representative will be available to assist with any issues.

Issues & Support

I’m having trouble completing my purchase online. What should I do?

Email us at [email protected] or call 718-257-8483 and our team will be happy to assist.

Contact us to speak with a member of our sales team

Contact Us